Shipping & Returns

Domestic Orders - We will take commercially reasonable efforts to ship your products within the timeframe we provided to you at the time of purchase. Please see the tracking information provided with your order confirmation for approximate delivery timeframes given by the logistics carrier.
Please note that any timeframes we provide are good faith estimates and may be subject to change. We will take commercially reasonable steps to inform you in writing of any shipping delays that extend beyond the timeframe we provided at the time of purchase. Product availability may be limited in some cases and not available for immediate shipment. In that case, products may be delivered in separate shipments depending on availability. For example, if your purchase included two or more items, we may ship those products which are in stock, and later ship the other products to you when they become available. You are always welcome to visit if you wish to cancel or modify your order due to a delay in shipping. We will not be liable beyond refunding your purchase price if there is a delay in delivering your product(s). We are not responsible for shipments that are returned to sender or refused at delivery, or shipping delays due to factors outside of our reasonable control, such as bad weather, natural disasters, strikes, protests, government disruptions, etc.
Since we are not authorized to sell our products in all jurisdictions, we may reject certain purchases based on the shipping address provided. Please note we reserve the right to set appropriate shipping terms for shipments to certain foreign jurisdictions that are fulfilled from U.S. warehouse locations

International Orders - We do not directly sell certain products in any jurisdiction other than the United States as these products may not be approved for sale in other jurisdictions. While Qual Life may choose to accept orders for the purchase of its products from non-residents of the United States the acceptance of such orders and the sale of such products will only be based on the following conditions precedent:

  • you agree that the purchase of any Qual Life products by you, as a non-resident of the United States shall be (a) ex works Qual Life's facilities (which may exist anywhere in the world) per Incoterms 2023, with all title risk and loss in the products passing to you from such facility and (b) for your own personal use only and not for further resale or distribution in any manner;
  • you agree not to order more than a ninety (90) day supply of any consumable products within any ninety (90) day period;
  • you hereby expressly authorize and direct Qual Life to load and ship the purchased products to you to your designated ship to destination, and to contract on your behalf with a common carrier or courier company for that purpose;
  • you are the principal importer of record, responsible for ensuring any products can be lawfully imported into your country, and will undertake responsibility for any and all applicable taxes, shipping, customs clearance, duties, and import requirements from Qual Life's facilities to your foreign ship to destination; and
  • the United Nations Convention on the International Sale of Goods shall not apply to any purchase or sale, and Qual Life expressly opts out of such application.

For products shipped outside the United States please note that some Qual Life Services, including without limitation, weight management programs, content, manuals, instructions, and safety warnings may not be localized in destination country languages; and the products, goods, services, and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements. In those cases, you expressly accept those Qual Life Services in the English language, and as they are sold

REFUND POLICY - Return unopened and undamaged items within 30 days from the invoice date for a full refund of the original purchase price. is not responsible for return postage. Any orders abandoned by you, the shipping carrier, or your country for any reason — including lack of import permits, prescriptions, or because the item is banned by your country WILL NOT be refunded. If for any reason your package is refused by you or your country, any shipping charge or fees imposed by the shipping carrier to return your order, will not be included with your refund

IMPORTANT - These terms are non-negotiable and will be enforced at the discretion of Customer service WILL NOT investigate any order disputes past 30 days from the invoice date. Should you ever have questions or concerns regarding a recent order, please go to your Order History in your back office and "View" the product(s) you would like to return and click on the  icon. Thank you.