Shipping & Returns

Revised 05/01/2024

Shipping Policies
QualLife.com typically packages wholesale orders 10-14 days after the order was placed. The method of shipment is selected by the customer upon checkout.

Domestic Shipping
All orders are shipped according to the best rate/time as determined by our computers based on package weight and destination. If the address is a post office box, apartment, or unit, a carrier other than the carrier you initially selected may be needed to transport the package. Please allow up to ten business days from the ship date for delivery when choosing ground shipping. Note: we are unable to ship to General Delivery addresses.

International Shipping (including Canada)
The shipping cost is dependent upon weight and destination and will be calculated during final checkout. The average shipping time for international orders is 15 business days. If you do not receive your package within 30 business days, a refund for the purchase price of the products will be issued upon completion of a postal inquiry.

Please be advised that QualLife.Com is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. International shipping charges are non-refundable.

Returns / Refunds and Exchanges...
QualLife guarantees that you must be 100% satisfied with your purchase, or we will refund the total cost of the product(s) purchased within the last 30 days.

If you are not satisfied with your product(s) purchased within the last 30 days for any reason, simply return the unused portion along with a detailed explanation of the reasons for your return to the address below.

Customer Care
QualLife
P.O. Box 27
Kincaid, KS USA 66039

... Returns / Refunds and Exchanges
Credit card orders will be refunded to the card used for your purchase of each specific item. Check and money order purchases will be refunded by check.

Items received beyond the eligibility date will be discarded and a credit will not be issued. Please note: all returns valued at $500 or more shall be subject to a 20% restocking fee.

Procedure for returning or exchanging products.

  • The product is returned to QualLife at the customer's expense for shipping and handling.
  • The return is accompanied by a signed statement from the customer identifying the reason for the return.
  • A copy of the original sales receipt must be included with the return.
  • The unused portion of the QualLife product in its original container is returned.
  • The name, address, and telephone number of the customer are provided.
  • Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping that has verifiable tracking is suggested.

Replacement Products
QualLife will pay the cost of shipping the replacement product(s) to the customer.

QualLife will not refund any customer returns and no replacement of QualLife products will be made if the conditions of these rules are not met. Returns may be refused on an individual basis due to repeat patterns indicative of abuse.

If you have any questions about our return policy or about a specific return, email: info@quallife.com or call 336-981-8277.

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